mem property management Announces Major Upgrade of its Telecommunications System
mem property management, a highly-rated property management company in New Jersey recently announced a significant upgrade to its telecommunications services to serve their residents and vendors better than ever before. The improvements will help residents and vendors get the answers they need quickly and effortlessly, whether inquiring about payments, late fees, accounting matters or any service-related issues.
mem’s adoption of Handling activates a feature to play an announcement to callers about how much time is left in the queue and an opportunity to learn more about mem property management while they wait. The Estimated Wait Time is a moving average based on the duration of the previous calls and rounded to the minute. This allows residents and vendors to manage their time more effectively and is the latest improvement in a state of the art automated workflow system that routes calls quickly and efficiently to the right person, every time. There is no need to leave messages or wait for a call back, mem is committed to 21st century personalized service for all its residents and vendors.
The new system also allows mem management to monitor calls for quality assurance, work to further reduce wait times and evaluate call handling performance metrics across the entire organization.
“A lot of thought needs to go into call flow configuration to ensure a smooth process for our residents and vendors as well as making sure calls quickly get to the appropriate person within our organization,” says Martin Laderman, founder and CEO of mem property management in New Jersey, “we partner with ShoreTel Sky for superior technical support, reliability, call quality and cost. We have yet to experience a single outage, so our property owners can get through to us without fail, and when they do, the call quality is crisp and clear because we have a dedicated voice line.”
“We are relentlessly focused on improving the customer experience, whenever possible,” says Matthew Laderman, VP of mem property management, “the foundation of our partnership with ShoreTel Sky is based on our daily search to make every call and every interaction with our company positive, resolving issues and responding to questions quickly. It is what separates mem property management from everyone else.”
mem property management is a privately held NJ property management company founded by Martin H. Laderman, with the vision to increase property value through solid, experienced management. Since that time, the company has expanded to manage dozens of properties from its New York border to the Jersey Shore and Gold Coast.
mem property management is privileged to serve some of the finest communities throughout New Jersey including many of the major developers and builders as well as communities as diverse as small ocean-front condominiums to large master-planned communities with several hundred homes to age-restricted retirement communities.